Service Manager - Commercial Roofing
Full Time • San Antonio
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
JOB SUMMARY
The Service Manager is responsible for providing leadership, generating sales, and prioritizing and directing activities within the service department. The Service Manager leads service crews to maintain company expectations regarding safety and quality workmanship as well as oversees all aspects of service work including installation and repair to billing.
JOB DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Customer Interaction:
o Communication of scheduling updates, changes, and timelines across several communication methods including phone calls, emails, third-party
o Addressing customer inquiries, concerns, and issues, providing prompt and effective solutions.
o Coordinating with customers and other stakeholders to manage approvals, schedule changes, and other logistical aspects of the work orders.
• Vendor Interaction:
o Coordination with vendors to ensure understanding of requirements and timelines to avoid delays in the repair and maintenance schedules.
o Ensuring that vendor interactions are properly documented and that any necessary approvals are obtained.
o Address inquiries and resolve issues that arise during vendor interactions, ensuring smooth operations.
• Quality Control:
o Review of work orders and ensure that proper documentation is maintained.
o Provide training and ensure adherence to best practices and procedures that help maintain high-quality standards.
o Review Work Order documentation standards to ensure accurate and complete information for invoicing.
o Address issues with Tech failure to adhere to set guidelines.
o Regularly inspects and creates feedback loops for continuous improvement in quality control, including frequent job site visits and direct training sessions to ensure technicians meet quality standards.
• Material Management:
o Identify, source, and order materials.
o Ensure Timely delivery to meet repair schedules.
o Distribution of materials to the appropriate technicians and job sites.
o Ensure that material purchases are within budget and properly documented.
• Technician Management:
o Plan and organize technician schedules based on availability, skill sets, and demographics.
o After-hours emergency call management, scheduling, and support.
o Timesheet and vacation management.
o Per Diem management for technicians.
o Quality control training and support.
o Job site oversight.
o Review job performance and administer employee evaluations.
• Financial Management:
o Manage and approve all job-related expenses.
o Budget maintenance of service agreements.
o Ensure accurate reporting and maintenance of proper financial documentation.
o Perform job cost analysis.
• Meetings and Collaboration:
o Collaborate with other service managers to discuss and implement best practices
for improving service delivery and operational efficiency.
o Conduct job site visits to monitor and ensure quality standards are met.
o Provide on-site training to technicians on performing high-quality repairs.
o Provide first-line support for technicians facing issues with systems, work orders, etc.
o Participate or lead regular meetings to discuss ongoing issues, share updates, and collaborate on improvement opportunities.
o Meet regularly with repair technicians to review the previous and next day’s activities.
• Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The Service Manager is responsible for providing leadership, generating sales, and prioritizing and directing activities within the service department. The Service Manager leads service crews to maintain company expectations regarding safety and quality workmanship as well as oversees all aspects of service work including installation and repair to billing.
JOB DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Customer Interaction:
o Communication of scheduling updates, changes, and timelines across several communication methods including phone calls, emails, third-party
o Addressing customer inquiries, concerns, and issues, providing prompt and effective solutions.
o Coordinating with customers and other stakeholders to manage approvals, schedule changes, and other logistical aspects of the work orders.
• Vendor Interaction:
o Coordination with vendors to ensure understanding of requirements and timelines to avoid delays in the repair and maintenance schedules.
o Ensuring that vendor interactions are properly documented and that any necessary approvals are obtained.
o Address inquiries and resolve issues that arise during vendor interactions, ensuring smooth operations.
• Quality Control:
o Review of work orders and ensure that proper documentation is maintained.
o Provide training and ensure adherence to best practices and procedures that help maintain high-quality standards.
o Review Work Order documentation standards to ensure accurate and complete information for invoicing.
o Address issues with Tech failure to adhere to set guidelines.
o Regularly inspects and creates feedback loops for continuous improvement in quality control, including frequent job site visits and direct training sessions to ensure technicians meet quality standards.
• Material Management:
o Identify, source, and order materials.
o Ensure Timely delivery to meet repair schedules.
o Distribution of materials to the appropriate technicians and job sites.
o Ensure that material purchases are within budget and properly documented.
• Technician Management:
o Plan and organize technician schedules based on availability, skill sets, and demographics.
o After-hours emergency call management, scheduling, and support.
o Timesheet and vacation management.
o Per Diem management for technicians.
o Quality control training and support.
o Job site oversight.
o Review job performance and administer employee evaluations.
• Financial Management:
o Manage and approve all job-related expenses.
o Budget maintenance of service agreements.
o Ensure accurate reporting and maintenance of proper financial documentation.
o Perform job cost analysis.
• Meetings and Collaboration:
o Collaborate with other service managers to discuss and implement best practices
for improving service delivery and operational efficiency.
o Conduct job site visits to monitor and ensure quality standards are met.
o Provide on-site training to technicians on performing high-quality repairs.
o Provide first-line support for technicians facing issues with systems, work orders, etc.
o Participate or lead regular meetings to discuss ongoing issues, share updates, and collaborate on improvement opportunities.
o Meet regularly with repair technicians to review the previous and next day’s activities.
• Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Roof system knowledge – Knowledge of various roof systems and materials and methods of repair and maintenance and the ability to teach others
- Project management – Coordinate projects, communicate changes and monitor progress
- Problem-solving – Develop alternative solutions; use reason even when dealing with emotional topics
- Planning/organizing – Prioritize and plan work activities; organize or schedule service department employees and their tasks
- Effective communication – Ability to convey information, concepts and concerns to people with differing communication styles
- Oral Communication – Speak in a clear and professional manner
- Written Communication – Able to read and interpret written information; write legibly and informatively in a professional manner
- Language skills – Ability to read, analyze and interpret
- Technology – Ability to use phones, tablets and other technology tool
- Math – Ability to perform math calculations relevant to roofing work
- Safety and security – Ability to identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly and effectively
- Budgeting – Ability to understand implications of change orders and lost production on job budgets
- Cost consciousness – Understand budgeting and implications to jobs
MINIMUM QUALIFICATIONS
- High School diploma or equivalent.
- 3 to 5 years of experience in the roofing industry.
- Valid Driver’s License.
- Supervisory experience preferred.
SPECIAL QUALIFICATIONS
- Must pass a criminal background check and drug screening.
- Must be a high-performing, innovative, values-driven, informed, and passionate individual.
WORK CONDITIONS
- Individual works in a heated and cooled typical office environment.
- May be required to visit work sites – exposure to outdoor elements and conditions.
- The above describes the general content and requirements for this position. It is not intended
- to be an all-inclusive list of duties, responsibilities, or requirements.
Why Work for Platinum Roofing, LLC?
Roofing is our business; People are our priority.
At Platinum Roofing, we value our employees and offer a competitive compensation package: Our benefits include:
At Platinum Roofing, we value our employees and offer a competitive compensation package: Our benefits include:
· Health Insurance – Medical, Dental, Vison Plans
· Retirement Plan – 401 (k) Matching
· Paid Time Off
· Gain-Share Program
· Professional Development
· Employee Recognition
· Inclusive Culture
· Supportive Leaders
Legal Compliance
In compliance with relevant wage laws, we will consider candidates from various regions and will ensure that compensation aligns with local wage standards and regulations.
Equal Opportunity Employer
Platinum Roofing, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Our Team!
At Platinum Roofing, LLC, we are committed to fostering a positive and supportive work environment. We believe in empowering our employees and providing the resources they need to succeed. If you are looking for a dynamic workplace when you can make a difference, Platinum Roofing, LLC is the place for you!
Headquartered in Sheridan, Arkansas, Platinum Roofing is the Mid US's leading commercial roofing contractor.
When it comes to your building envelope, your roofing assets protect everything from the top down - it is the first line of defense from the elements. Platinum Roofing strives to bring higher standards to the roofing industry from our quality of workmanship to integrity of our employees. At Platinum Roofing, we have over 50 years of combined experience working toward the same goal, what is best for our customer's roofs. Over the years we have built relationships with many of the manufacturers, consultants, general contractors, and others tied to the roofing industry. We have knowledge and experience in all roofing types - whether its troubleshooting a leak, fabricating metal, or installing a new roof, we are the company for you.
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